Comprehensive guide to transport options for seamless travel
City Center
Cancun
6.4
mi
Airports
Cancun (CUN)
13.5
mi
Isla Mujeres (ISJ)
17.8
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in rooms
Free parking
24-hour services
24-hour reception
24-hour security
Babysitting
General
No smoking on site
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Pool tables
Table tennis
Yoga class
Aerobics
Services
Paid shuttle service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cribs
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Full body massage
Make up services
Room features
Free Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Avenida Kukulcan Km 11.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Avenida Kukulcan Km 11.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Mall
La Isla Shopping Village
2300 ft
CancunMexico
Avenida Kukulkan
5200 ft
Aquarium
Interactive Aquarium
2600 ft
Museums
Cancun Wax Museum
2200 ft
Night club
Coco Bongo
1.5
mi
Beach
Playa Marlin
5100 ft
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
4900 ft
Museums
Museo Subacuatico de Arte
4700 ft
Shopping Area
Fashion Harbour
2600 ft
Mall
Luxury Avenue
1.1
mi
Parks
arte Garden
2500 ft
Mall
La Madonna
2500 ft
Blvd. Kukulcan Km 9
Cancun Convention Center
1.6
mi
Mall
Kukulcan Plaza
1.1
mi
Beach
Chac Mool Beach
5300 ft
Chetumal Km 36. 5
Water Park at The Grand
3700 ft
Night club
The City Nightclub
1.5
mi
Shopping Area
Luxury Avenue Cancun
1.0
mi
Blvd. Kukulcan 13
Marlin Beach
4500 ft
Night club
Palazzo
1.6
mi
Beach
Playa Forum
1.5
mi
Night club
Daddy'O
1.5
mi
Beach
Mandala Beach Club
1.5
mi
Night club
Mandala Nightclub
1.5
mi
Punta Nizuc - Cancún 210
Playa Lagarto
1.5
mi
Nearby
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
1700 ft
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
1800 ft
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
1400 ft
Shopping Area
Flamingo Mall
1300 ft
Blvd. Kukulcan
Parque Ventura Cancun
1400 ft
Restaurants
Restaurante Umami
200 ft
Blvd Kukulkan KM 11. 5 Manzana 52 Zona Hotelera
Tacun Mexican Restaurant
800 ft
Avenida Kukulkan
Bubba Gump Shrimp Co
1900 ft
Flamingo Mall Boulevard Kukulcán km 11.5
Wander
1400 ft
Blvd. Kukulcan K.m. 12.5 Inside Canopy By Hilton Cancun La Isla Hotel
Bamboo Brisas
1500 ft
km 18.7 Blvd Kukulcan Condominio Brisas
Los Gallos Restaurant
1500 ft
Blvd. Kukulcan Km. 18.5
Crown Club Lounge
1500 ft
Blvd. Kukulcan Km. 18.5
Moonlight Trattoria E Pizza
1500 ft
Blvd. Kukulcan Km 19. 5 Lote 50 Zona Hotelera
Hong Kong
1400 ft
Blvd Kukulkan Km 9
Bungee Bar
1400 ft
Blvd. Kukulcan
La Mesa del Pescador
1400 ft
Boulevard Kukulcan Km 13
La 3a Ronda Cancun
2400 ft
Blvd. Kukulcan
Reviews and Ratings
Reviews from guests about their experience.
82%
loved their spa retreat and can’t wait to return.
8.2/10
Great
Rooms
6.4
Location
8.6
Service
6.4
Dining
7.0
Guest reviews
8.2/10
based on 5 reviews
4.5/5
based on 9195 reviews
8.0
8.0/10 based on 1036 reviews
#20 of 272 hotels in Cancun based on Tripadvisor
Lee
United States of America,
March
2025
5.6/10
I truly enjoyed my stay at Hotel Nyx Cancun. The location is fantastic, just minutes from downtown, and the beach is beautiful. The amenities and food exceeded my expectations, though there were a few minor service hiccups at times. Overall, I would definitely recommend this hotel for a cozy and enjoyable vacation experience.
Rooms
8.0
My room was spacious and clean, although there was a bit of noise at night. The staff quickly resolved the minor issues I had, but the sound insulation could use some improvement.
Service
8.0
Service was generally friendly and attentive, with staff members like Eddy and Sebastian going above and beyond to ensure I had a good time. Some inconsistencies in service speed and responsiveness were noted, but overall, I felt well taken care of.
Location
9.0
The hotel's location is very central, making it easy to access the beautiful beach as well as nearby restaurants and shopping. It's right in the middle of the hotel zone, which was super convenient for exploring.
Dining
9.0
The food was varied and delicious, with options ranging from themed dinners to quick beach snacks. I particularly enjoyed the Italian restaurant Chianti and the beach bar, where the chefs prepared meals right in front of you.
Facilities
9.0
The hotel offers great facilities, including activities like beach volleyball and water aerobics, as well as a lovely beach area. I enjoyed the relaxing atmosphere and amenities provided throughout my stay.
Tim
United States of America,
February
2025
5.6/10
I recently stayed at Hotel Nyx Cancun, and while there were some enjoyable aspects, overall, my experience was quite mixed. The hotel has a beautiful beach and the staff is friendly, but the dining options were limited and the rooms varied in quality. Additionally, the numerous stairs throughout the hotel were a challenge, and not getting the room type I booked was frustrating.
Rooms
6.0
My room was older but spacious and clean. Though I found the walls to be quite thin, and it was noisy at times. I also faced issues with the air conditioning and the balcony door, but the staff fixed them quickly.
Service
6.0
The staff, especially in the restaurants, was generally friendly. However, service could be inconsistent, and at times I felt ignored, particularly when I didn't tip. It was disappointing given the prices we paid.
Location
8.0
The location is fantastic, right on a beautiful beach and close to restaurants and shops. I enjoyed walking around the area, though the number of stairs in the hotel was a bit daunting.
Dining
5.0
The food was tasty, particularly at the Asian and Italian restaurants, but the choices were not very varied. The buffet only featured specialty themes, and if you didn’t enjoy that, you were out of luck. There were also inconsistencies in service.
Facilities
6.0
While the pool area was small and didn't allow for much activity, the amenities were overall adequate. I did appreciate the housekeeping and the attention to cleanliness.
Corey
United States of America,
January
2025
6.8/10
During my stay at Hotel Nyx Cancun, I was really impressed by the beautiful beach and the friendly staff. However, there were a few hiccups with the room cleanliness and the front desk service that could be improved. Overall, I had a great time enjoying the amenities and the vibrant atmosphere!
Rooms
6.0
My room was clean, but there were minor issues with dampness from cleaning and a lack of attention to the booking details. However, I was eventually moved to an upgraded room that was better.
Service
7.0
The service was a mixed bag; while many staff were friendly and attentive, some at the front desk seemed a bit unfriendly. The entertainment staff, especially Enrique, were fantastic!
Location
10.0
The hotel is perfectly located on a beautiful beach, close to shopping and attractions, making it easy to explore the area.
Dining
8.0
Dining was generally good with a variety of options, although some dishes became repetitive after a few days. Special mention to the Japanese restaurant which was fantastic!
Facilities
9.0
The facilities were quite nice, with a relaxing poolside and beachfront area. I particularly enjoyed the beachside massages which were amazing!
Vincent
United States of America,
October
2024
5.8/10
My stay at Hotel Nyx Cancun was overall a mixed experience. While the location was fantastic with access to a beautiful beach and the staff was friendly and helpful, there were some major downsides that prevented me from fully enjoying my time. The dining options left a bit to be desired, as the food was decent but not great, and there were some issues with service during peak times. Nonetheless, I'd consider returning for the price and the beach area.
Rooms
6.0
I found the rooms to be spacious and clean, but not as luxurious as I expected. The AC worked well, and I appreciated having a ceiling fan, but the views could be better, and I had a little issue with the layout.
Service
6.0
The service varied. Some staff were incredibly helpful and personable, especially a bartender named Eddy and the entertainment team. However, I encountered some staff who seemed disinterested, which affected my overall experience.
Location
8.0
The location is fantastic, right in the heart of the hotel zone and close to the beach, making it easy to explore. I loved having a convenience store nearby and easy access to transportation, which made getting around a breeze.
Dining
6.0
While the food was generally good at the Deck restaurant, I did have a couple of disappointing meals. Some of the service was slow, and I felt like I had to ask for basic condiments way too often, which seemed unusual. Breakfast was decent but could have been warmer.
Facilities
7.0
The pool area was nice and big enough, though I noticed some other amenities could have been better maintained. The beach access was a highlight, and I enjoyed the nightly entertainment, which added to the overall vibe of the place.
Helen
United States of America,
October
2024
6.2/10
I have mixed feelings about my stay at Hotel Nyx Cancun. On the positive side, I enjoyed the good food and had some amazing interactions with a few staff members who truly made the experience enjoyable. However, I faced significant issues with customer service and basic amenities, which left me feeling disappointed overall. 🌴
Rooms
6.0
The room was spacious with effective air conditioning, but the view was only partial despite the upgrade I paid for.
Service
5.0
While a handful of staff members were fantastic, overall service was lacking, making us feel bothersome when asking for essentials.
Location
8.0
The hotel is conveniently located on a beautiful beach in the hotel zone, making it easy to access local attractions.
Dining
7.0
I really appreciated the variety and quality of food available, especially at the Deck restaurant, but some basic condiments were missing.
Facilities
7.0
The facilities, including the pool and lounge chairs, were well maintained and accessible due to decreased occupancy.
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